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Energy Efficiency Program Specialist
Cooperative Energy Futures (CEF) is a member-owned cooperative that exists to make clean energy accessible to all. We envision a future where community members own, manage, and use clean energy systems together for the collective benefit of all of us. We believe that while one person can only influence their own energy bills and use, many people acting together can change the entire energy system. CEF develops and operates community solar gardens, with 13 projects across Minnesota offsetting the electricity needs of more than 1,000 member households, affordable housing solar projects serving low- and-moderate income renters and homeowners, and an energy efficiency program that makes home energy enhancements accessible to traditionally underserved households, including renters, low-income individuals, and others facing barriers to energy efficiency and electrification. CEF has a particular focus on economic and racial justice, working to ensure that all projects are developed using an economic model that is deeply accessible to members regardless of income or credit and including options available at no upfront cost and net monthly savings, as well as prioritizing workforce equity in the energy industry. CEF uses member participation in our projects to build community wealth and unite and activate members from many different communities around a vision for our energy future that is rooted in community-controlled clean energy.
$60,000-$70,000
● Support program participants with any issues or concerns through multiple means of communication (i.e. mail, email, and phone) ● Deliver energy efficient upgrade plans to participants via remote or in-person meetings (as requested) ● Manage contractor relationships and ensure contractor compliance with program expectations and goals ● Enter, track, and maintain participant status using multiple software programs ● Manage, assess, resolve, and record participant inquiries and feedback ● Follow up on participant experience and satisfaction with efficiency upgrades ● Enter all required information in a timely and accurate manner into software programs to update participant database ● Establish and maintain positive working relationships internally and externally ● Provide support to fellow teammates
● Support and collaborate with Energy Data Collectors, other CEF staff, and external partners, including EEtility Energy Analysts ● Interact with participants and represent the program and Cooperative Energy Futures in a professional manner ● Establish rapport with participants, understand their concerns and needs, and act as informal energy educators through the upgrade process, potentially in concert with community navigators or translators ● Other duties as assigned
Minimum Qualifications ● Excellent written and verbal communication skills ● Willingness to work a flexible schedule, including availability to coordinate participating households during some established evening or weekend hours ● Ability to engage respectfully and communicate clearly with homeowners, landlords, renters, and contractors ● Highly organized and detail-oriented ● Ability and commitment to maintain confidentiality of participant information ● Fluency in English Preferred Qualifications ● 3+ years of Customer Service experience ● Experience with construction or home improvement trades, sales, or customer relations ● Experience in the education field (such as teaching, tutoring, coaching, etc.) ● Demonstrated interest or experience with energy conservation and/or electrification efforts ● Fluency in a second language (especially Spanish, Somali, or Hmong)
Submit a Resume and a Written Statement explaining why you are interested in this position to [email protected]. We will send additional follow up questions and interview scheduling to candidates we wish to interview. This position will remain open until filled with a target start by or before late May, 2025.
